T H E A G R E E M E N T
The three things most companies bury in the small print are flagged at the top of this page instead. Read it once and you will know exactly what you are agreeing to.
TheJamah LLC. Version 1.0, effective 7 August 2026.
Flagged up front so none of it is a surprise buried in the small print: Swiss law governs and the exclusive place of jurisdiction is Zurich, Switzerland (section 15); section 13 limits and caps our liability; and these terms are for businesses, not consumers (section 2). Every quote we send references these terms and links to this page.
1.1TheJamah LLC is a limited liability company registered in Minnesota, United States, working from Zurich, Switzerland. "We" means TheJamah LLC; "you" means the business that engages us. Your contract is with the company, not with any individual, and nothing here creates a personal obligation for any member, manager or employee. Salim Karaafe is your point of contact.
1.2We publish no street address. All correspondence, including formal notice, goes to hello@thejamah.com, and we answer within 24 hours. Where an invoice directs payment to a named bank account, that account is the authorised receiving account of TheJamah LLC and payment into it discharges the invoice.
2.1We work with businesses, organisations, schools and self-employed professionals worldwide, and not with private consumers. By requesting a quote, accepting a proposal or paying an invoice, you confirm you are acting for business purposes and are authorised to bind the organisation you act for.
2.2If a mandatory consumer rule of your own country applies to you anyway, it applies, and the rest of these terms continue so far as they can.
3.1The site has no accounts, no logins and no subscriptions. Services are not sold from it: every engagement is agreed on an individual quote, and the pay page carries payment links so a client can settle an invoice we have already issued. Nothing on the site is an offer capable of acceptance, and the examples of past work, the timelines and the revenue calculator are illustrative. The site's design, text, code and branding are ours.
4.1We send a written quote setting out what we will build, the price, the payment schedule and the timeline, and your written acceptance forms the contract. The quote governs scope, deliverables, price and timing; these terms govern everything else, and where they conflict the quote wins. A quote is valid for 30 days, and anything not written into it is not included in the price.
4.2Revisions inside the allowance stated in your quote and inside scope are free. Anything that adds a feature, changes an approved direction or replaces work already built is a change of scope: we say so before starting, quote the price and the effect on the delivery date, and proceed only on your written approval. We never do out-of-scope work and then invoice it as a surprise.
5.1Content on time, access to the accounts and platforms the work needs, one named decision maker with authority to approve, and answers within five working days unless your quote says otherwise.
5.2You confirm you hold the rights to everything you give us, and you cover us against third-party claims about it. Your content and your business must comply with the law that applies to you, the lawful basis for processing any personal data is yours, and protecting credentials after handover is yours.
6.1You have 10 working days from delivery of the work or a milestone to tell us in writing what does not match the agreed scope, and we fix everything on that list that falls inside scope at no cost.
6.2Work is accepted when you say so, when those 10 working days pass without a written list, or when you put it into live use, whichever is first. Acceptance starts the warranty period in section 12 and makes any milestone payment due. It does not cover defects a reasonable review could not have revealed, which you report when you become aware of them.
6.3While we wait on you the delivery date moves by at least the time waited, and payment stages already reached still fall due. After 15 working days waiting we may pause the project in writing; after 60 days paused we may close it, ending the engagement under section 14. Restarting may need a revised timeline, and a revised price where the platform or technology has moved on.
7.1Pay by PayPal, by card through Stripe, or by bank transfer to the Swiss accounts at thejamah.com/pay, always quoting the invoice number as the reference. No card number and no bank credential passes through thejamah.com.
7.2Invoices are issued in US dollars, Swiss francs or euros, as stated on the invoice. Your quote sets the schedule, normally a deposit before work starts and the balance at agreed milestones; where it states no period, invoices are payable within 14 days.
7.3Transfer costs on your side are yours, and the amount reaching our account must equal the invoice. Quoted amounts exclude taxes and duties: where a tax applies you pay it in addition, and where you must withhold you increase the payment so we receive the full invoiced amount.
7.4Late payment carries interest at 5 percent per year from the due date, the statutory rate under Art. 104 of the Swiss Code of Obligations. We charge no reminder or administration fee. We may pause work until the account is settled, and we tell you first.
7.5Domains, hosting, AI platform subscriptions and API usage are billed to you by those providers directly and are not part of our fee unless the quote says so. Apart from the guarantee in section 8 and your remedies in section 12, fees for accepted work are not refundable.
8.1Where your proposal includes our money-back guarantee, this section is what it means.
8.2Tell us in writing at hello@thejamah.com that you are not satisfied and we refund the fees you have paid us for that engagement, with no case to argue and no defect to prove. The window runs from the start of the engagement until 14 days after we deliver the first complete version for your review.
8.3We refund what you paid us. We cannot refund money that never reached us and cannot be recovered: amounts you paid third parties directly, and third-party costs we paid on your behalf and can evidence, such as domains, hosting, subscriptions, API usage, stock licences and fonts.
8.4A refund ends the engagement. Any rights in the deliverables that had passed to you revert to us, and you stop using them, take them out of live use and delete your copies. Your own content, data and accounts stay yours. You cannot keep running the build and take the money back.
8.5One claim per engagement. It is not available on work you have accepted under section 6, on maintenance periods already served, or on work we could not finish because of something you did not do under section 5 after we told you in writing.
8.6We refund by the route you paid, within 14 days of agreeing the claim, and by bank transfer to an account you name in writing where that route can no longer receive it, for example once PayPal's 180 day refund window has passed. We carry any processing fee our provider does not return; your receiving charges and any conversion difference are yours.
9.1Until you have paid in full, everything we produce stays ours and may be used only to review and test it.
9.2On full payment we assign to you, worldwide, for all purposes and for the full term of protection, the exclusive rights to use, reproduce, modify, further develop, distribute and sublicense the work made specifically for you under that quote: the design, the source code, the content structure, the automation and agent configuration, the prompts and knowledge material written for your business, and the documentation. The rights are listed individually because under Art. 16(2) of the Swiss Copyright Act transferring one right included in copyright does not carry the others.
9.3Moral rights cannot be assigned under Swiss law. The authors keep them and agree not to exercise them against your agreed use, so you may edit, extend, rebrand, migrate or replace the work freely, and you need not credit us.
9.4Our pre-existing tools, libraries, templates, frameworks, prompt architecture and methods stay ours. You get a permanent, worldwide, paid-up, non-exclusive licence to use them as built into your deliverables and transferable with them, but not to extract and sell them separately. Third-party components keep their own licences, any licence you need you hold in your own name, and we list what your build depends on.
9.5Your content, brand and data stay yours; we claim nothing in them and do not use them for another client. We warrant our custom work is our own and, to the best of our knowledge, infringes nobody: if a genuine claim is made, tell us promptly and we will fix, replace or refund that part.
9.6Non-exclusivity. We work for other clients, including in your sector, and remain free to use the skills, techniques, methods and general know-how gained on your project. This does not let us use your confidential information or your data.
10.1Portfolio. For work delivered after you accept these terms, and unless you tell us otherwise in writing, we may name you as a client, use your name and logo, describe the work generally, and show screenshots from the live public version, in our portfolio, in proposals and in case studies at github.com/thejamah. We never publish source code, anything you marked confidential, your commercial figures or contracts, or personal data of your staff, customers, students or users. You can say no at any time in writing, without a reason, and we take it down within 14 days at no charge. This is the only agreed exception to section 11.
10.2You own the third-party accounts. Hosting, domains, email, payment processing, AI platforms and APIs are opened in your name, on your payment method, and each contract is between you and that provider. We are not a reseller and take no commission. We configure them on your instruction, which does not make us a party to your contract with the provider, and we name the provider and point you to its terms before we build on it.
10.3We are not responsible for what a provider does, including outages, data loss on their side, price rises, changed terms, deprecated features, suspended accounts, API and model changes, or discontinuation; if one breaks something we tell you what happened and quote the fix or migration. Anything built on a third-party service works only while your account there is active and paid: if it lapses, is downgraded or suspended, the dependent feature stops working, including anything embedded in your website, and restoring it is new work.
10.4Where we open an account for you or hold credentials during a build, we hand control to you on request, and in any case within 10 working days of completion or termination, keeping no copy afterwards.
10.5AI systems answer probabilistically and can be wrong, incomplete, or confidently wrong. We build, test, ground and constrain them to a high standard and still cannot guarantee every output. You stay responsible for what your system says and does on your behalf, and where it touches legal, financial, medical or safety decisions you keep a person in the loop. We guarantee no accuracy rate, response quality or business outcome unless a measurable figure is written into your quote, and model-generated material may not attract copyright or be unique to you.
10.6You cover us against claims by your customers or other third parties arising from your use of a system we built for you, including what it says or does on your behalf, except to the extent the claim results from our unlawful intent or gross negligence.
10.7The demo agent on our demo page and the assistant on this website run on a third-party AI platform, which receives what you send them. They are demonstrations: do not send them confidential information or personal data, do not treat what they say as advice, a quote or an offer, and we may change or withdraw either at any time.
11.1Each of us keeps the other's non-public information confidential and uses it only for the engagement, except where it is already public through no one's fault, already held, lawfully supplied by a third party, or legally required to be disclosed, in which case we tell you first where we may. This lasts three years after the engagement ends, and indefinitely for credentials, personal data and trade secrets.
11.2How we handle personal data in our own business and on this website is set out in our privacy policy at thejamah.com/privacy, which forms part of these terms and is not repeated here. Where we handle personal data inside a system we build or maintain for you, you are the controller, you decide what happens to it, we act on your instructions, and we will sign a data processing agreement where the law requires one.
12.1We warrant the work will match what the accepted quote describes and will be built with professional care. For 90 days after acceptance we fix defects at no charge, a defect being work that does not do what the quote said it would. Report defects in writing as soon as you find them, as Art. 367 of the Swiss Code of Obligations expects.
12.2Rectification comes first. If two attempts fail, or rectification is impossible or disproportionately costly, you may require a reduction of the price in proportion to the loss in value, or withdraw from the affected part of the contract where the work is unusable for its agreed purpose.
12.3Defects a reasonable review could not have revealed are covered from the moment you become aware of them, and acceptance does not extinguish them. Nothing here limits your rights for a defect we concealed. Where the engagement is a contract for work under Swiss law, claims for defects become time-barred two years after acceptance under Art. 371 of the Swiss Code of Obligations, and our free fixing period sits on top of that, not in place of it.
12.4Not covered: changes made after handover by anyone other than us; plugins, themes or code added by others; failures caused by a third-party service or by content you supplied; and browser, platform, framework and security updates arriving after handover, which is what a maintenance plan is for.
12.5We do not promise uninterrupted or error-free operation, any search position, traffic, conversion rate, revenue or business outcome, or that a third-party service stays available. The revenue calculator on our website is an estimate on published rates, clearly labelled as such, and is not a quote, a projection or a promise.
13.1We never limit, and cannot limit, our liability for unlawful intent or gross negligence. Art. 100 of the Swiss Code of Obligations makes any advance exclusion of it void. The same applies to death or personal injury, and to anything else mandatory law does not allow us to exclude. Everything below is subject to this paragraph.
13.2Beyond that, our total aggregate liability for all claims connected with an engagement is limited to the total fees you have actually paid us under the quote the claim relates to, in the currency of that quote.
13.3We are not liable for indirect or consequential loss, including lost profit, revenue, business, savings, goodwill or data, to the extent the law lets us say so.
13.4We are not liable for loss caused by a third-party service failing or changing, by content, data or instructions you gave us, by changes made after handover by someone other than us, by your failure to keep credentials secure or third-party accounts paid, or by use of AI output without the human review described in 10.5. Where a build holds your live business data, backups are part of the maintenance service if your quote includes one, and otherwise they are yours to run.
14.1A project runs until the work is delivered, accepted and paid for. Maintenance and support run month to month and do not renew into anything longer.
14.2Project work. A fixed-scope build is a contract for work under Swiss law. Art. 377 of the Swiss Code of Obligations lets you withdraw at any time before completion and entitles us to be indemnified in full, which would include the profit on the part we never built. We do not claim that: you pay for the work completed and the third-party costs already committed on your behalf, and nothing for work not performed. That is a concession we choose to make, and it binds us for as long as it appears here.
14.3Ongoing work. Maintenance, support and advisory work is a mandate under Swiss law. Art. 404 of the Swiss Code of Obligations lets either of us end it at any time, and the Swiss Federal Supreme Court treats that right as mandatory, so a minimum term or a lock-in would not hold. Either of us may end it on 30 days written notice; the month already paid runs to its end and nothing further is charged.
14.4On termination we invoice within 14 days, payable under section 7. On payment the ownership transfer in section 9 applies to what has been produced, and we hand over the work in progress, the code and the access we hold, unfinished and with no warranty attached. Where section 8 applies instead, section 8 governs.
14.5Either of us may end an engagement immediately if the other seriously breaches these terms and does not fix it within 14 days of written notice, or becomes insolvent; an overdue invoice unpaid after a written reminder is a serious breach. Whoever ends an engagement at a moment that predictably causes the other real loss covers the direct loss caused by the timing, as Art. 404 paragraph 2 provides.
14.6Force majeure. Neither of us is in breach for a delay caused by something outside our reasonable control, such as natural events, war, civil unrest, sustained failure of internet infrastructure or of a critical third-party platform, government action, or serious illness. The affected party tells the other as soon as it can and we agree a revised timeline; if it lasts more than 60 days either of us may end the engagement, and it does not excuse a payment already due.
14.7Sections 9, 10.1, 10.6, 11, 13, 15 and any payment obligation already due survive termination.
15.1These terms and every engagement under them are governed by the substantive law of Switzerland, excluding its conflict of law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.
15.2The exclusive place of jurisdiction is the ordinary courts of Zurich, Switzerland. Art. 5 of the Swiss Federal Act on Private International Law permits this choice, as does Art. 23 of the Lugano Convention where you are established in the European Union or EFTA. It is agreed in writing when you accept your quote, and it is flagged at the top of this page.
15.3Either of us may still apply to any court with power to grant them for urgent interim or protective measures, including to stop misuse of confidential information or intellectual property, without affecting 15.2.
15.4Parties to a commercial contract are free to choose the law that governs it, which Swiss law confirms in Art. 116 of the Federal Act on Private International Law. We work from Zurich, which is where the work happens.
15.5Choosing Swiss law does not change what TheJamah LLC is. Minnesota law continues to govern the company's existence, its internal affairs, and whether its members are personally liable for its debts; this section governs our agreement with you, not those questions. Nothing here removes a right that mandatory law gives you and does not allow to be contracted away.
16.1Every version of these terms carries a version number and an effective date. We keep superseded versions and attach the operative version to your quote, so there is always a record of the wording that applied to your engagement.
16.2No change applies backwards: the version governing your engagement is the one in force on the day you accepted your quote. For an ongoing maintenance arrangement we give 30 days' written notice of a change, and if you do not accept it you may end the arrangement under section 14.
16.3Notices go to hello@thejamah.com for us and to the email address on your quote for you, and email is sufficient, including for termination. Neither of us transfers this agreement without the other's written consent, except as part of a sale of the whole business.
16.4Your accepted quote, these terms and the privacy policy are the whole agreement for that engagement and replace anything said before it. Not enforcing something once does not give it up. If any part is found invalid, the rest stays in force and the invalid part is read as the closest valid version of what it was meant to do. We are an independent contractor, and nothing here creates a partnership, joint venture, agency or employment relationship. These terms are written in English, which governs their interpretation; headings do not affect meaning.
16.5Questions about these terms, an invoice or a project: hello@thejamah.com. A person reads it and answers within 24 hours.
TheJamah LLC, a Minnesota limited liability company, working from Zurich, Switzerland.
Privacy policy: thejamah.com/privacy. Version 1.0, effective 7 August 2026.